Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. We've had the first line support openreach engineer come out and assess the state of our line after having issues with. In the meantime, I've been connected to TalkTalk 'fibre' for 3 weeks now but can not: play online xbox games, stream Netflix, stream Amazon and loading a web page takes ages and constantly times out. £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. (committed) Sun 02-Sep-12 08:48:34. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. 3Mb). This may be a wifi issue. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. Zen are an unbundled network meaning that they own and maintain their lines. Delayed repair following a total loss of service 2. OpenReach define fix times as the number of Engineer Visit Hours (see below; Basic and Prompt options) within which they aim to resolve the fault; there is no guarantee. We have had no broadband for over4 weeks now. Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. 4th of November. I can now video stream. Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. Openreach failing to respond or fix fault. Openreach are taking sky for mugs and its the paying customer that goes without service. HOpefully Open Reach already have a new case raised but are just waiting for a road permit or something like that. All you can do is speak to the BT FTTP team 0800 587 4787. I'll ask our network teams to chase them for an update. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. you back about a sales enquiry. compensation will be due if you experience a total loss of service which isn’t fixed by 11. Working hours: Mon-Fri, 09:00-17:00 (exc. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. Visit Charge £130 Standard. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. But every time I call they say it will be a week later, with. My service is called Fibre 35, it is not FTTP. Don’t worry. Or you can call Crimestoppers on 0800 555 111. e. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. 33 for the missed activation day (Wednesday). If you have found this solution helpful please tick this as the answer. our products and services. #1. Flashing green. additional flexibility to manage provision and repair workstacks which has been made significantly more. | Read 20,961-20,974 Reviews out of 20,974Openreach’s limited public briefing states, “This PoC is to test changes to the current Network Adjustment process where it is identified that duct overlay is more efficient and cost effective than undertaking repair on spine duct” (Ofcom doesn’t currently require them to implement this, but they are using the PoC to assess its viability following feedback from. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. 22-02-2020 1:48 PM. Ask for the leaflet quoting document number "PHME 87180". Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Message 13 of 13. Your main socket, due to damage you've caused. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. I, in pure frustration, asked PN to release me if the fault was not fixed - and this fault is not fixed. Delays shouldn't take months. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. The reviews are not that accurate. You'll be charged if the problem is caused by things like: 1. The engineer said he's going to have. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. TelephoneFaults. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. (committed) Sun 02-Sep-12 08:48:34. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. For example. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Thanks: 5. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. Please let us know if you do experience any further issues. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. Hi beckyh81 I can only apologize for this ongoing issue. We send out Openreach. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. The pavement is even marked with where the dig needs to take place. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. You should as a very rough guide get between 25Mb and 70Mb. This is the second time in two months that I’ve had the same (or very similar) fault – the last was reported on 16th May and not resolved until 26th June (with at least 5. Hi,i have no talktalk conection and i can only recieve incoming calls. Mobile costs may vary. Thanks Karl. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. Problem Identified by Openreach, What's Next? imantle. So sorry its from 10th February not wor. this problem only occured when i had his stairlift removed. Give your provider reasonable time to fix the problem. Contractors come dig the hole, an engineer comes and remakes the joint. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. digital. This may be a wifi issue. But in return, providers must push FTTP wherever they can. Message 1 of 9 (448 Views) Reply. which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first. So sorry its from 10th February not working not. 6Mbps, at least we could start using iPlayer and large downloads were not impossible if done overnight. i checked all. Zen are another isp that may or may not use openreach infrastructure either way they are not going to show info relating to another isp. 00, clear by 23. . By selecting Accept, you are agreeing to our cookies. The fault has now been reported and an engineer visit is 8n place for next Tuesday. . no phone connected) caused the speed to drop (especially uplink 3. 8. Bank Holidays) Engineer Visit Hours (Basic care): Mon-Fri, 08:00-18:00 (exc. Edited by. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. Nothing happened until 11th when BT simply closed the. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. . Engineer came out. The fibre cabinet is approx 400 metres fro. Your hub is connected to the ONT and traffic is flowing between the two. So if a fault is reported to us on a Tuesday, we must fix it by the end of Wednesday. My connection to my Sony smart TV is on wifi. I have been in contact with BT numerous times to try and get this fixed. You should do a speed test and a ping test, try CMD and ping 8. What Makes BT Openreach So Special? There are a few things that make BT Openreach stand out from the competition. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Ah I see, thanks. Priority fault repair. The official line is that you must call in Openreach to fix it. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. The best case scenario is that you agree on a course of action. I've now been asked to take a 3rd day's vacation tomorrow for them to confirm the fix. That. wrote: Absolutely, yes. The following information is a guide for connecting the Openreach network to your home wiring. The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. . wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. Let us know the result of the engineer visit, I suspect the engineer will need to work on OK, your post is a wee bit confusing. we'll pay you £9. There was always a phone line to the property but itFY8 Lytham is the next town, mine is LCSTA St Anne's (according to Samknows) , not sure they're the same? "Good" to know it's not just meHi. ago. They located a fault out to the line and went directly to this. So long story short, BT disconnected the house I moved put of, then reconnected it. I have been in contact with BT numerous times to try and get this fixed. The fault has now been reported and an engineer visit is 8n place for next Tuesday. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). They have known about the issue for 3 weeks and have no idea when it will actually get don. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. The fibre cabinet is approx 400 metres fro. At a guess, back in service by Thursday or Friday. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. jpg 441 KB. Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. Visit Charge £130 Standard. My connection to my Sony smart TV is on wifi. The. Get help to fix your dropping broadband connection. I'll cross everything here hoping that BT bring a swift resolution for you. Make sure all cables are properly attached. Connection - AAISP Home::1 80/20. I have had a weird line fault for the last week, which results in my having no (FTTC) dsl light on my openreach modem and an intermittent/no dialOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. Openreach fix times v British Gas. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. Mortgage free July 2023 When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. It’s worth checking with them that they’ve finished installing the Openreach equipment, and that nothing’s missing or damaged. And said their was a fault with the line, and it required a different engineer to fix. Next, plug in your known good phone, and your Router with the Filter. He was a young man ,very talkitive,so I asked him how long he worked for bt He informed me that it was. Well time has told already - My broadband speed is now dropping away and the crackle is back. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. There are now no clean pairs available and there are repetitive call-outs to fix problems. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. 66 – so £9. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. Speed dropped to 48Mbps. Zarjaz. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. But if your service isn't activated until Friday you'll be paid £18. And your postcode. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in sight!! I call multiple times per week to get an update on the order, and each. com Blue Light. Bank Holidays) Having trouble with broadband or phone in your new-build home? Here are some things you can try. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. We are still working with Openreach for a final fix. Checking the Router Settings. Edited by deleted (Mon 16-Oct-17 18:33:36)I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. . In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. 3 Demand 1. If you can prove a fault they have to fix or compansate. Popular Poster on 05-05-2020 03:58 PM. Free from UK landlines. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. He will mark up for the maintenance dig. Level 1. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. there is no connection. Solar PV 5. Openreach had to dig up our pavement again to get at the fault. He will mark up for the maintenance dig. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still open with Openreach. Crime and scams. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. I've just done all the speed tests I can and its reporting 51 mbps down/ 20 up. additional flexibility to manage provision and repair workstacks which has been made significantly more. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. Watch our video to find out more. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. Report post. My service is called Fibre 35, it is not FTTP. I'm furious. An engineer was booked for Monday morning. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. If we find a fault outside of your property, we may arrange a separate. To pass a fault to Openreach, you need to detail the end user contact name, email, land line, address and mobile. wrote: Just thought I'd post on this forum as I'm getting increasingly frustrated. It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. Thanks to everyone involved in helping me get this sorted. Report post. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. Once it gets to 3 repeat reports in a rolling 30 days it will get escalated and give the attending engineer more time to work on the issue and will go to more experienced engineers. It's not. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. So sorry its from 10th February not wor. 59 same day. Openreach Fax. Cisco has a new problem: You take too long to implement its products and stop buying more kit. Would anticipate its a network issue on fttp lines andBT Openreach not fixing my fault - daft excuses. 0 Likes. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Change your wireless channel - TalkTalk Help & Support Karl. repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. on 01-06-2020 08:30 AM. Are you seeing slow speeds over WiFi ? Thanks Karl. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Tuesday, Jun 26th, 2018 (8:48 am) - Score 1,592. 00, clear by 23. Follow our simple step-by-step instructions to get your problem sorted. He denied. 5 days to fix a fault seems excessive Hi beckyh81 Sorry for the delay. 13 January 2021 at 10:41PM. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. Long time reader first time poster. Does Openreach have to fix faults? Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. If you can prove a fault they have to fix or compansate. If the fault is traced to that wiring then you are liable to receive a charge. Are you seeing slow speeds over WiFi ? Thanks Karl. Change your wireless channel - TalkTalk Help & Support Karl. Go to the fix. Supposed to have my Internet and phone connected on Tuesday the 1st of November. Openreach - how long to fix a fault. The BLUE cable shown is BT Openreach’s responsibility, and the RED part is yours. If we find a fault outside of your property, we may arrange a separate. Here’s how you can fix poor workmanship: 1. An engineer was booked for Monday morning. Openreach. Sky sent out an engineer and they texted to say it's fixed. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. 3. The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. BTnet fault reporting from BT Business. Openreach will attempt to fix the fault by working in the network. Guess what It has not been fixed phone line still dead. To cut a long story short the internal wiring all seemed fine but I noticed that any unconnected additional extension point (e. Fix times. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. 9 million telephone poles and junction boxes across the UK. IMG_20231001_160647. Delayed repair following a total loss of service . | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. Yes I know we are customers here but sky also monitor the postings. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. Thanks for your post @Joebananas. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. . My Home phone line was not in use for a couple of year we were using MIFI Device. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. Every time they come out they test the line, change the ports and still no speed. This charge is for the call out and not to reinstate your own wiring. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. The following information is a guide for connecting the Openreach network to your home wiring. Then call 999 as soon as it’s safe to do that. Registered: 15-04-2016. I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. Hold this in place for about 10 - 15 seconds, until all lights on the front of your ONT go off. Hi I have had a problem with a noisy line for some time now and to cut a long story short BT Openreach came yesterday to fix the fault. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. The key drivers of repair demand and Openreach repair service levels are as follows: – Fault Rates . 8. uk. I had a fault on my line. Is your telephone service working OK? Any noise on the line? ChrisJan. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). endobj 7:43. even though there have been significant and long lasting impacts on Openreach and. Sometimes like has happened to the. In response to some of the points raised, first, speeds of FTTC are measured from the DSLAM, so 80/20 overa Km of distance is NEVER going to be 80/20, physics prevents it, however, your speeds actually sound pretty good for the distance, drop outs, doesn’t sound like line fault if your speed is constant, so perhaps a router issue, possibly requiring a. TelephoneFaults. Green. You can't contact Openreach directly. Contractors come dig the hole, an engineer comes and remakes the joint. Thanks! The telephone line can be crackly at times but we don't use it much. . Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. Hope you're back up and running soon. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. Jan. If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault). Please see the relevant Customer Service Plan (CSP) for. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. This was at 11. Re: Openreach not fixing my fault? What can I do? You can't contact Openreach directly. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. 3 months down the line (no pun intended) , and as luck would have it I checked my bank statement today (Feb 20th 2019) only toOfcom’s 2016 Strategic Review deal with BT set out to resolve all this via an enhanced Duct and Pole Access (DPA) approach. UK regulator Ofcom has issued rules that would require the firm to repair faults within two working days. . Post 2 of 2. Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. But every time I call they say it will be a week later, with conflicting. They haven't done anything. The contract with openreach is held by your ISP. 131 Views. So bascially I took a. Broadband issues: text HELP to 61998. They have identified that further work is required to repair the fault. I said I'll be interested to know how it could possibly be our fault since everyone including the dog was watching TV when it died. . Wipe one end, plugs the other/ A clip joint is just a new fangled plugs expanding really. At present most consumer broadband packages on. If they have to dig up the road, Openreach have to obtain permission from the local authority. It works by enabling CPs to operate their own network electronics on top of a managed connection which Openreach can monitor 24/7 and provide rapid response and repair times over. mine) with the neighbour’s line and then ran for the hills. homestead rescue hydro. Thanks: 5. . FTTC (Fibre To The Cabinet) most likely which means the connection from the On 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. | Read 121-140 Reviews out of 5,493Hi beckyh81 Sorry for the delay. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. As in Lytham FY8 ? Sky customers are reporting a few however BT broadband is being crucified. When BT came to fix a fault on the wire to the non master socket, I settled for a modern master socket which BT installed where the junction box was, and a length of cable which I installed to replace the faulty one. OK, your post is a wee bit confusing. g. My service is called Fibre 35, it is not FTTP. Get in touch if you'd like us to call. Openreach (BT) has issued some interesting new internal guidance to its UK engineers for handling Lift and Shifts (i. co. Clear by 23. Ah I see, thanks. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. It was an external fault which was put down to ‘corrosion’ somewhere on. 59 next day, Monday to Saturday, excluding Public and Bank. An. To track your repair, we just need two bits of information. .